Reach your goals faster with our strong service order processing

What we’re talking about is quicker and more customer friendly order processing over the phone. All the information in which the customer is interested, i.e. availability, product quality, etc. is readily available with just one click on a button.

To alleviate data input you can activate the template function, which enables you to add the appropriate data automatically whenever the order content is repetitive.

Versatile help and support functions make it really easy for anyone to handle order entry with the D&G-Versandhaus-System. Just as an example, once an item is entered for which appropriate complementary items exists, a popup window opens showing the additional items from which the customer may choose. What a relief for every call center agent!

In questionable cases, i.e. if the customer’s credit standing is not clear, various high performance solvency controls – also online inquiries with an external information service provider if necessary – will give you a prompt and secure answer.

The active administration of backorders prevents “order skeletons” and ensures the utter satisfaction of your informed customer.

And what happens if you have to submit a quote before you actually receive the placing of an order? It’s quite simple; an ‘order’ that has not been cleared will be collected in the proposal management administration section and can be changed to a genuine order later on with the click on a button.

Merchandise returns: possibly the most annoying topic in the mail order business. This can not be avoided, not even by our D&G-Versandhaus-System. But extremely easy to operate returns processing will make sure that the reverse transaction of a failed sale won’t add unnecessary work nor cause high costs.

Count on the best: reliable invoice processing without additional expenditure of labor, no problem with the D&G-Mail-Order-Business-System. To the delight of your logistical processing our system can not only structure your accounting output to the maximum, it also can easily cope with thousands of invoices per day.

Advance payment, checks, cash, cash on delivery, partial payment, credit sales or best of all, optional bank collection and credit card payment: our system recognizes all payment methods, and it doesn’t have a problem if the shipping address differs from the billing address.

No problems with open entries either: they will be automatically posted to the appropriate customer account. Your book keeping will be more efficient through the remittance slip, which is integrated in the invoice form, that can serve later as the basis of fully automated payment processing.

By the way, the invoice forms can be formatted individually for your requisitions. You see, with the D&G-Versandhaus-System your invoice processing is as convenient as it can be.

Increased convenience, lower costs: the ideal mail order solution.
The right merchandise without any delays: this means same-day shipping whenever possible. Does this sound perfect? Well, it is. Because of the optimized logistical processing in the mail order management, the D&G-Versandhaus-System can warrant that your deliveries will arrive at your customer’s in an easily operated and cost saving fashion.

Start with the highly efficient More-Storage-Concept through either the invoice ordered or picked and placed inventory items, addressing includes cost-saving bar codes and the complete assembly of all necessary delivery papers. This system prepares your shipments so perfectly that they will be dispatched in the shortest possible time.

Of course, you can pick between rail, UPS, DPD or a shipper of your choice. It doesn’t matter which transportation option you choose, with the D&G-Versandhaus-System you achieve a long-term advantage over your competitors in a very short time.

Post invoicing

• Invoicing and methods of payment:
  • Credit sales
  • Cash on delivery
  • Advance payment
  • Checks
  • Cash
  • Bank collection, direct debit
  • Credit cards
  • Partial payments (per direct debit, credit card, advance payment)
    

• Credit amounts
  
• Bill of lading
• Order confirmation (also per email)
  
  

• Automatic shipping split according to different parameters
  • Choice of shipping service
  • Delivery service
  • Weight
  • Amount
  • Route delivery

• Single order picking
• Group order picking
• All established freight services are supported
  (postal service, UPS, DPD, rail, GLS, Hermes, shipping companies, etc.)
• Notification of delivery via email